Bodhinox Connect

Legal

Terms of service

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These terms are an agreement between you and us for the use of the Bodhinox Connect website (bodhinoxconnect.in) and service. By creating an account, accepting an invitation or using a workspace, you agree to them. If you use the service for a business, you confirm that you may bind that business, and “you” includes it.

Bodhinox Connect is operated by Bodhinox, from India. In these documents, “Bodhinox”, “we”, “us” and “our” mean the operator of Bodhinox Connect.

1. The service

Bodhinox Connect is a customer messaging and CRM service for businesses: a shared inbox for WhatsApp (with Instagram coming soon), contacts and pipelines, campaigns and templates, automations, chatbots and forms, AI replies, appointments, a store with payments and shipping, analytics and an API. Features depend on your plan. We may improve or change features; we will not remove a core feature of a paid plan during a period you have paid for without notice and, where it matters, a fair remedy.

2. Accounts and workspaces

  • You must be at least 18 and give accurate information.
  • Keep your password and two-step verification secure, and tell us promptly about any unauthorised use. You are responsible for activity in your account.
  • A workspace belongs to its owner. The owner decides who joins, what role they have and what happens to the workspace. Members act on behalf of the owner.

3. Third-party platforms

The service connects to platforms we do not control, including Meta (WhatsApp Business Platform, Instagram, Facebook and Meta Ads), Razorpay, Shiprocket, Shopify, WooCommerce, Zoom and AI providers. To use them you must accept and follow their terms and policies, including the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and Meta’s Commerce Policy.

Those platforms set their own fees (for example Meta’s per-message charges), limits, reviews and decisions. They may restrict, suspend or disconnect your account or number, and we cannot override that. We are not responsible for their services, outages or decisions, but we will show you what they tell us and help you respond.

You connect your own WhatsApp Business Account and phone number to Bodhinox Connect, and you keep ownership of them. Bodhinox Connect is not affiliated with or endorsed by Meta.

4. Your content and your customers

  • You keep ownership of everything you and your customers put into the service. You give us the rights we need to host, process and transmit it to provide the service to you.
  • You are the data fiduciary for your customers’ personal data and we process it on your behalf, as described in the Privacy policy. You are responsible for having a lawful basis, including any consent required, to collect your customers’ data and to message them, for honouring opt-outs, and for your own privacy notice to them.
  • You are responsible for the content you send, including messages written or suggested by AI that you choose to send or to send automatically.

5. Acceptable use

You must not use the service to:

  • send spam, unsolicited bulk messages or messages to people who have opted out;
  • send unlawful, misleading, fraudulent, harassing, hateful or sexually explicit content, or sell goods or services that the law or the connected platforms prohibit;
  • infringe anyone’s intellectual property, privacy or other rights;
  • break Indian law, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and TRAI and consumer protection rules that apply to you;
  • probe, overload or break the service’s security, or access another workspace’s data;
  • resell the service or use it to build a competing product without our written agreement.

The Acceptable use and messaging policy sets out these rules in more detail, including opt-in, opt-out and template rules, and forms part of these terms.

We may remove content or suspend sending to stop a breach, to comply with the law or a platform’s instructions, or to protect other customers. Where we can, we tell you first and give you a chance to fix the problem.

6. AI features

AI features are optional. AI output can be wrong or incomplete; review it before relying on it, and keep a human handover available for conversations the AI cannot handle. When you connect your own AI provider key, your agreement with that provider applies to its use and charges.

7. Plans, payment and taxes

  • Paid plans are billed in advance in Indian rupees through Razorpay and renew automatically for the same period until cancelled. A price that does not say whether GST is included includes it. Prices on our pricing page are stated before 18% GST, which is added at checkout. We issue GST invoices.
  • If a payment fails, we will remind you; after a grace period, sending may be paused until payment succeeds. Receiving messages and opt-outs continues.
  • You can cancel at any time; cancelling takes effect at the end of the paid period. Fees already paid are not refunded except where the law requires or we agree in writing.
  • Your plan’s features and limits stay as they were when you subscribed, including at renewal. If we change a plan’s price, we will tell you before it applies to your next renewal.
  • Charges from connected platforms (for example Meta’s message charges, payment gateway fees, shipping charges or AI usage on your own key) are between you and that platform.

8. Availability and support

We work to keep the service available and secure, but it is provided over the internet and through third-party platforms, so it may sometimes be unavailable or delayed. We may carry out maintenance, where possible at quiet times and with notice. Support is available at uday@bodhinox.com and through our Contact page.

9. Ending the service

  • You can export your data, delete a workspace or delete your account at any time from Settings → Privacy & access in the app. A deleted workspace can be restored for 30 days and is then erased, as the Privacy policy explains.
  • We may suspend or close a workspace that seriously or repeatedly breaks these terms, that a connected platform requires us to stop, or whose paid plan remains unpaid after the grace period. Except where the law or an urgent risk prevents it, we will give notice and time to export your data.
  • Sections that by their nature continue (for example 4, 10, 11 and 13) survive the end of these terms.

10. Disclaimers

Except as these terms expressly say, the service is provided “as is” and “as available”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that messages will be delivered, that a platform will approve a template, number or account, or that AI output will be accurate.

11. Limitation of liability

To the extent the law allows:

  • we are not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or data that you could have exported;
  • we are not liable for the acts, omissions or decisions of connected platforms;
  • our total liability for all claims relating to the service in any 12 months is limited to the fees you paid us for the service in those 12 months.

Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud.

12. Indemnity

You will compensate us for reasonable losses and costs arising from claims by third parties (including connected platforms and your customers) that result from your content, your messages, or your breach of these terms or the law.

13. Governing law and disputes

These terms are governed by the laws of India. Before starting formal proceedings, please write to uday@bodhinox.com so we can try to resolve the dispute informally within 30 days. Any dispute that is not resolved will be decided by the competent courts in India.

14. Changes

We may update these terms. We will post the new version here with its date and tell account holders about material changes by email or in the app before they take effect; where required, we will ask you to accept them. If you do not agree, you can stop using the service and delete your account.

15. Contact

Questions about these terms: write to us.