Features

Everything you need to run customer conversations on WhatsApp

Bodhinox Connect is built on the official WhatsApp Business Platform. It brings your team inbox, campaigns, chatbot flows, AI agent, store and customer CRM into one place, so you answer faster, sell more in chat and spend less time on repeat work.

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Shared team inbox

Every WhatsApp chat from every number in one inbox. Assign, note and reply as a team, and hand over from the bot in one click.

All WhatsApp chats in one inbox, with several numbers per workspace
Assign chats to people or teams, with round-robin routing and statuses (open, waiting, resolved)
Internal notes with @mentions, quick replies, and templates, media, buttons and lists in replies
Business hours, away messages, response-time targets and auto-resolve
Human handoff: pause the bot and take over in one click
Roles and permissions: owner, admin, agent and viewer

See the shared team inbox

Inbox / All numbers3 open

Ananya Rao
10:42
Can I change the delivery address for order 1042?
2
open@PriyaCOD
Rohit Malhotra
10:31
Is the blue kurta back in size L?
openAI replying
Fatima Shaikh
10:12
Sharing the payment screenshot now
1
waiting@Accounts
Karthik Iyer
09:58
Booked for Saturday 11 am, thank you
resolved@ArjunVIP
Meera Joshi
Yesterday
Do you ship to Guwahati?
open@Sales

Campaigns and broadcasts

Send approved templates to the right customers, track every delivery and read, and follow up with the people who did not reply.

Send approved templates to all contacts, tags, segments, lists, custom fields or a CSV
Personalised variables, scheduling and pacing
Delivery, read, reply and click tracking
Retargeting: follow up with people who read, replied or did not
Retry failed sends, with honest outcome reconciliation
Template builder for standard, carousel, one-time-code and limited-time offer templates, with Meta approval status

See WhatsApp broadcasts and campaigns

Campaigns / Festive offerCompleted

Sent: 4,820
Delivered: 4,701; 97.5%
Read: 3,912; 83.2%
Replied: 611
Clicked: 1,054

Illustrative figures

Retarget

Delivered, not read789
Read, no reply3,301
Failed, ready to retry119

Follow upScheduled · Sat 10:00 · 200 per minute

Flows and automation

Build chat flows visually and run automations on events, keywords and schedules. Test before you publish and see every run.

Visual flow builder: messages, buttons, lists, questions, conditions, delays, tags, assignment, payments and appointment booking
Versioned publishing, dry run, run inspection and replay
Automations by event, keyword, tag, status or schedule, with waits and conditions
WhatsApp Forms (Meta Flows): multi-screen forms whose answers save to the contact
Opt-out (STOP) and block respected everywhere

See chatbot flows and automation

Flows / Order statusv3 published

Trigger
Keyword: "order status"
Question
Please share your order number
Condition
Order found?
Yes: send statusNo: assign to Support
Buttons
Anything else? [Talk to a person] [No, thanks]
Tag
Add tag: order-enquiry

Dry runPublish v4

AI agent

An AI agent that answers customers at any hour from your own knowledge base, and hands sensitive chats to a person.

Answers customers 24/7 from your knowledge base: website, documents and FAQs
Your tone and your rules: handoff keywords, confidence threshold and maximum turns
Safe by design: sensitive topics go to a human
AI assistant for the team: chat summaries, suggested replies, intent and lead scoring
An activity log of every decision the agent made, and usage tracking

See the WhatsApp AI agent

Sunita Kulkarni

AI agent replying · 02:14

Today

Is the clinic open on Sunday? And do I need an appointment for a blood test?

02:13

We are open on Sunday from 8 am to 1 pm. Blood tests are walk-in, no appointment needed. Please come fasting for a sugar test.

02:14

Also I was charged twice for my last visit. I want a refund.

02:15

Sensitive topic: billing · handed to Front desk

I have passed this to our front desk team. They will reply when the clinic opens at 8 am.

02:15

Store and payments

Show products in chat, take payment by UPI, card or cash on delivery, and ship with tracking. Bookings work the same way.

A product catalogue with variants, stock and low-stock alerts
A WhatsApp storefront and cart checkout, and product messages in chat
Payment links and checkout through Razorpay (UPI, cards, net banking), plus cash on delivery
Orders, returns, refunds, GST invoices and receipts
Shipping through Shiprocket, with pickup and tracking
Sync with the Meta catalogue, Shopify and WooCommerce
Appointments: services, staff, locations, booking pages and paid bookings

See the WhatsApp store and payments

Divya Prakash

Store order · catalogue synced

Handloom cotton saree

Indigo · ₹2,450

View cart (2 items)

16:20

Placing the order for both

16:22

Order 1187 · ₹4,900

Pay by UPI, card or net banking

Pay with Razorpay

16:22

Paid ₹4,900 via UPI · GST invoice sent

Your order is packed. Shiprocket pickup is booked for tomorrow, and we will send the tracking link once it ships.

18:05

CRM, analytics and platform

Every contact with a full timeline, deal pipelines, and reports on chats, team speed, campaigns and revenue.

Contacts with tags, custom fields, segments, lists, import and export, and a full timeline
Sales pipelines with deal boards
A dashboard and analytics for conversations, response times, team performance, campaigns, revenue and click-to-WhatsApp ads
Scheduled CSV and PDF reports
Outgoing webhooks and a public API with API keys
Security: workspace isolation, two-factor sign-in, audit log, data export and deletion

See the WhatsApp CRM and analytics

Analytics / Last 7 daysPDF every Monday

Conversations: 1,284
First reply: 3m 40s
Resolved: 91%
Revenue: ₹1.9L

Illustrative figures

Coming soon

Instagram DMs

Instagram direct messages in the same shared inbox as your WhatsApp chats. It is not live yet. Today the inbox handles WhatsApp.

Start free today. No card needed.

Connect your WhatsApp number, bring in your contacts and try it with your own customers. If you want a walk-through first, book a demo and we will set it up with you.

Start free Book a demo