Shared team inbox for WhatsApp

Most Indian businesses start on WhatsApp with one phone. The owner answers, or a trusted staff member keeps the phone on their desk. It works until the chats pile up. Then the same problems show up in every shop, clinic and office.

Only one person can reply at a time. When that person is busy, on leave or asleep, customers wait. Nobody else can see what was promised in a chat, so a second person who picks it up starts from zero and asks the customer to repeat themselves. Chats that need the accounts team or the dispatch team get forwarded as screenshots. Some are never answered at all.

Many teams try to fix this by sharing the phone or using WhatsApp Web on several computers. That makes it worse. Two people reply to the same customer with different answers, and you cannot tell who said what. When a staff member leaves, their chat history and their customers leave with them.

The inbox suits any business where more than one person talks to customers on WhatsApp. A D2C brand with a small support team uses it to answer order questions and returns. A clinic uses it so the front desk and the billing desk can both handle patient messages without passing a phone around. A coaching institute splits admissions enquiries from fee questions. A real estate firm assigns each new lead to a sales person and can still see every conversation if that person moves on.

It also works for a single owner who wants to stay on top of chats from a laptop and add a helper later. Start with one seat on the Free plan and add people when you need them.

Because the inbox runs on the official WhatsApp Business Platform, the 24-hour customer service window applies. Inside it you can reply freely. Once it closes, you start the conversation again with an approved template.